FAQ & Troubleshooting
Can I use JustTalk AI on my phone?
Yes, but a laptop with Chrome and a good microphone gives the best results.I can’t join my live lesson
- Make sure your browser can use the microphone/camera (allow permissions)
- Try a different network or close other video apps
- Reload the page; if it keeps failing, restart your browser
I was invited but can’t see my teacher
- Open the invite email and click Accept Invite
- If you signed up with a different email, ask your teacher to re‑invite that email
I don’t see grammar or vocabulary feedback
- Feedback appears after the lesson finishes
- Refresh the lesson page in a minute; some analysis takes a short while
I booked a lesson but my credits didn’t update
- Check Billing to confirm your credit balance
- If it looks wrong, contact your teacher; they can help verify the booking
My audio quality is bad
- Use wired headphones or a USB mic if possible
- Stay close to the mic and choose a quiet space
Is my data private?
Yes. Your recordings and text are only used to provide feedback inside JustTalk AI.Where do I change my password or email?
Go to Account or Settings. If you’re locked out, use Forgot Password.Still need help? Contact support with your email, page URL, time of the issue, and any error message. Screenshots help.